This Australian private company has developed Australia’s first digital document SaaS platform that allows companies to improve onboarding and self-service features and more efficiently capture and utilise client data. The software provides quick and efficient data interchange which improves client acquisition with better CX outcomes enabled through a truly dynamic user interface.
The platform offers a competitive advantage for business to develop, adapt and deploy an optimised online form in hours or days, not weeks, and allows a business to optimise its online forms and digitise PDFs.
Online Forms are part of everyday business but if not done well they can be the difference in making or breaking a relationship with a customer. Customer experience is paramount. Once deployed the Company’s software gives powerful insights into behaviour and analytics that help pinpoint problem areas and suggest solutions in real time.
Self-service adoption will continue to increase. Gartner predicts that by 2020, a customer will manage 85% of the relationship with an enterprise without interacting with a human.