Conversational Relationship Platform

Conversational Relationship Platform







Investment Highlights

  • Conversational Relationship Platform

  • Conversational, Messenger-based User Experiences

  • Scale Conversational Experiences to Every Customer

  • Automated Marketing

Company Overview

Intercom produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email intercom.

Intercom’s data includes conversation history, product usage behavior, past purchases, payment details, etc.

Businesses can use these attributes to trigger personalized, automated marketing emails and in-app messages.  Intercom lets businesses create and send targeted in-app messages to customers while they are logged into their app.

Intercom has everything users need to scale conversational experiences to every customer — without overwhelming your team.

Connect with customers using scalable messaging for sales, marketing, and support. Efficiently manage customer interactions across all your channels in one place with collaborative inboxes, automated workflows, reporting, and more use customer, company, and behavioral data to help personalize and target customer interactions.

Drive customer satisfaction and faster growth with the #1 Business Messenger. A Conversational Platform. Friendly, Quick, Easy. Cancel Anytime. Easy Setup. Drive Business Growth.

Intercom helps users build customer relationships through conversational, messenger-based experiences across the customer journey.


Total Funding (as of June 2021) – US$291.8M

Last funding round (March 2018) – US$125M (Series D)

Enterprise Value US$2.15B


  • Management
  • Directors
  • Dan Griggs


  • Ciaran Lee


  • Debby Shepard

    Group Product Manager

  • Ben McRedmond

    Director of Growth

  • Wyl Villacres

    Customer Success Manager

  • Eoghan McCabe

    Chairman at Intercom and Co-Founder

  • Des Traynor

    Founder & Chief Strategy Officer

  • Karen Peacock

    Chief Executive Officer

  • Mary Meeker

  • Ilya Fushman

  • Matthew Jacobson


  • Dialpad Partners with Intercom to Provide AI-Powered Calling
    Read more
  • Revenues Surge at Irish Tech Unicorn Intercom
    Read more

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